Why does the dispatcher ask so many questions when I call about a concern?

Dispatchers are trained to get as much information as possible to determine the priority and nature of the complaint in order to send appropriate personnel and to enhance the handling of the complaint.

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1. Does the Geneva Police Department issue picture identification cards?
2. Does the Police Department do fingerprinting for licenses and permits?
3. If I am involved in an accident, when do I need to file an accident report?
4. How do I obtain a copy of my accident report?
5. I just got a traffic ticket for speeding, how much is the fine?
6. Why does the dispatcher ask so many questions when I call about a concern?
7. Will I be identified as the complainant when I call in a complaint to the Police Department?