How Do I?
The City of Geneva strives to support its citizens in their endeavors. This menu will provide you with a number of options on how to obtain documents, report issues, and obtain applications.
How Do I Get…
Individuals born in the City or parents seeking copies of your own, or your child’s birth certificate may obtain copies from the City Clerk’s Office. Our office is located on the first floor of City Hall at 47 Castle Street in downtown Geneva. Click here for information on how to obtain a copy of your certificate.
Raised seal copies of death certificates for individuals who died in the City of Geneva can be obtained from the City Clerk’s Office. Our office is located on the first floor of City Hall at 47 Castle Street in downtown Geneva. Click here for information on how to obtain copies of these records.
All dogs kept in the City of Geneva are required to be immunized by a certified professional and licensed by the City. Licenses are issued by the City Clerk’s Office. Our office is located on the first floor of City Hall at 47 Castle Street in downtown Geneva.Click here for information on how to obtain a license.
Couples wishing to be married in the City of Geneva must obtain a marriage license 24 hours prior to execution of the ceremony. Licenses are issued by the City Clerk’s Office. Our office is located on the first floor of City Hall at 47 Castle Street in downtown Geneva. Click here for information on how to obtain a license.
The Department of Public Works manages connection of water and wastewater services. Connection and disconnection service requests may be made by the individual who is registered as the owner of the property. Our office is located on the third floor of City Hall at 47 Castle Street in downtown Geneva. Click here for more information on utility service in Geneva.
The Geneva City Code governs most municipal activities. Online access to the code can be found here.
Directions to City Facilities
Customer service operations for specific departments are located across the City. Directions to those locations are as follows: Administrative, Financial, Permitting, Licensing, and Economic Development, Fire Administration, and Public Works services are located at City Hall. Click here for directions.
Check out the Geneva Neighborhood Resource Center for all information regarding the neighborhoods in Geneva.
Police services are located at the Public Safety Building at 255 Exchange Street. Click here for more information.
For more information on City parks, click here.
Directions to our Ice Rink/Indoor Turf Complex.
Water bills may be paid at Lyons National Bank, on Exchange Street.
Forms and Permit Applications
How To Resolve or Report…
If you’re involved in an emergency, call 911 immediately.
Other, less severe incidents can be reported via our online module or in person at the Public Safety Building, located at 255 Exchange Street. For more information on the Geneva Police Department, click here.
Public Facility Issues: Issue resolution
The City of Geneva is committed to service excellence, and to an open, responsive operation. We offer several venues to identify and share issues with public facilities, private property, or City programs and projects.
Want to share your issue with the City and your community, develop feedback and dialogue on the issue, share photos and maps, and track the progress of your and other issues? Our partner SeeClickFix offers a desktop and mobile application that provides it all!
SeeClickFix, while monitored by City staff for issue resolution, is not responsible for its technical or other content. Please report any technical or content issues to the SeeClickFix site administrator.
You can also report it in person on the 3rd floor of City Hall, at 47 Castle Street in downtown Geneva. Public Facilities are managed by the Department of Public Works. For more information, click here.