Updates to the Police Department Complaint Process
The Geneva Police Department and the Geneva Community Compact Steering Committee are committed to ensuring that every individual seeking to report issues with police officers has support in this effort.
We are working on updates to the complaint process. Our first change being rolled out is adding the City Clerk’s office at City Hall (47 Castle Street) as a location to pick up a form, ask questions on filing out the form or submitting the form.
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In addition, please see the last page of the form for a list of Complaint Resource Assistants who are trained in department protocol and policies, and can provide technical support to anyone seeking to report issues with department personnel. These volunteer assistants are available to hear complaints against department personnel, educate the public on policies and procedures for the department, and navigate the complaint process to ensure that complaints are received, reported, and resolved in an effective manner.
For questions on the Complaint Process or the Community Compact, contact City Clerk, Lori Guinan at 315-789-2603 or ljg@Geneva.ny.us.
You may also let us know positive feedback for the Police Department using the Commendation Form, which can be returned to the Police Department or the City Clerk’s office at City Hall.